Terms and Conditions

1. Acceptance of Terms

By accessing or using GRS ("the Portal"), including via our WhatsApp chatbot or the web admin panel, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Portal.

2. Description of Service

The Portal allows users to submit complaints/grievances, track their status, and receive updates from the department or authority responsible for resolution. Some services offered through the Portal may require payment of an applicable fee.

3. User Responsibilities

• Provide accurate and complete information when submitting a complaint.
• Do not submit false, misleading, abusive, or fraudulent complaints.
• Keep your login credentials confidential and notify us of any unauthorized access.
• Use the Portal only for lawful purposes.

4. Complaint Handling

Complaints submitted through the Portal are routed to the relevant department/officer for review and resolution. While we aim to resolve complaints in a timely manner, resolution timelines depend on the nature of the complaint and the responsible authority.

5. Payments

Where a service requires payment, such payments are processed through our third-party payment gateway (Razorpay). By making a payment, you agree to the payment gateway's terms in addition to these Terms. Please refer to our Cancellation Policy for details on cancellations and refunds.

6. Limitation of Liability

The Portal is provided on an "as is" basis. We do not guarantee that every complaint will be resolved to the complainant's satisfaction, as resolution is subject to the responsible department's assessment and applicable rules.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of the Portal after changes are posted constitutes acceptance of the revised Terms.

8. Contact Us

For questions about these Terms, please reach out to us using the contact details listed in the Portal.